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FAQs
Frequently Asked Questions.
Whether you’re wondering about our stunning jewelry collections, customization options, shipping details, or care instructions, we’re here to help!
Shipping
The Product Will be dispatched within 7 Working Days with Best Quality of Packing
Replacement Policy
A product is only eligible for return when it was damaged during shipping, so an opening video must be included to return
Security Payment
We using Payment Gateway for secure Transaction
Once your order is processed, we carefully pack your items to ensure they arrive in perfect condition. We provide safe and timely delivery. If you have any concerns about your shipment, our support team is always here to assist you! 📦
We do not offer returns, exchanges, or refunds. However, if the product arrives damaged, customers must provide a clear unboxing video as proof to be eligible for a replacement. Without a product opening video, replacement requests cannot be processed.
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
